Email component

Entering a new email

1. Click the pencil icon beside the email field.

2. Enter an email address in the field.

3. Clicking away from the field or pressing the Tab key will validate the email, but not save it.

4. Click the chevron or green/red/orange icons beside the email field for further information on the validation status.

5. If the confidence level returned by the API is verified, a green icon will appear beside the email field to show that it has been successfully validated by Experian.

   

6. If the confidence level returned by the API is illegitimate, undeliverable, unreachable or disposable, a red icon will appear beside the email field.

   

7. If the confidence level returned by the API is unknown, an orange icon will appear beside the email field to show that it was not possible to conclusively verify or invalidate the email address.

   

8. Sometimes there can be a problem with the API Authentication token being used and an orange warning icon will appear beside the email field to show that is has not been validated by Experian. This could be because the token isn't licensed for email validation or the token may be disabled, have run out of credits or expired. This should be addressed by the Salesforce administrator.

   

9. Once happy with the entered email address, click the save icon to save the field. If you don't wish to commit the record simply click the cancel (X) icon to exit edit mode and discard the changes.

   

Editing/deleting an existing email

1. Click the pencil icon beside the email field.

2. Click the clear icon to the right side of the field.

3. Enter a new email address or leave the field blank and click the save icon.

4. If you make any mistakes and wish to revert any changes, simply click the undo icon in the top right of the component.

   

Detailed status explanation

Further detail on the possible validation status shown can be found in the table below: