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Email/Phone quality

If you've enabled email and phone validation on the Checkout page for your customer, you also have the option of pinning a block to your order details page. This block displays a quality assessment of the contact details entered by your customer. This can help you determine how reliable they are for order confirmations, delivery updates, and customer communications.

Enabling the feature

  1. Add the block on Shopify's order details page.

Behavior

Email address quality

If a customer's email address was validated, the block will display the following details:

  • Simplified validation result - see tables below for descriptions and mappings
  • Checked email address
  • Reason for result
  • Suggested email address (if one was suggested)
  • Customer action - Continue with email OR No override action occurred
  • Experian confidence level
  • Experian verbose status

Email address quality

Simplified validation results

Validation Result Meaning
Verified Email appears valid and deliverable
Invalid Strong evidence the email is incorrect
Risky Email appears valid but may be undesirable
Unable to verify Validation could not conclusively determine deliverability

Confidence mapping

Experian confidence Experian verbose status Validation result Merchant reason
Verified verified Verified Email address verified
Undeliverable mailboxDoesNotExist Invalid Mailbox does not exist
Undeliverable mailboxDisabled Invalid Mailbox is inactive
Undeliverable syntaxFailure Invalid Email format is invalid
Undeliverable internationalCharactersUnsupported Invalid Email address format is not supported
Disposable disposable Risky Temporary email address
Illegitimate typoDomain Risky Possible typo detected
Illegitimate illegitimate Risky Email address could not be verified
Illegitimate localPartSpamTrap Risky Email address could not be verified
Illegitimate profanity Risky Email address may not be appropriate
Illegitimate roleAccount Risky Shared or business email address
Undeliverable mailboxFull Unable to verify Mailbox may not currently receive emails
Unreachable unreachable Unable to verify Email provider could not be reached
Unknown unknown Unable to verify Email address could not be confirmed
Unknown acceptAll Unable to verify Mailbox could not be individually verified
Unknown relayDenied Unable to verify Email provider could not confirm the address
Unknown timeout Unable to verify Validation timed out
Unknown blank Unable to verify Validation result unavailable

Phone number quality

If a customer's phone number was validated, the block will display the following details:

  • Simplified validation result - see tables below for descriptions and mappings
  • Checked phone number
  • Reason for result
  • Customer action - Continue with phone number OR No override action occurred
  • Phone type - possible options
  • Country
  • Operator name
  • Disposable number flag
  • Ported status (if setting enabled)
  • Ported date (if setting enabled)
  • Experian confidence level

Phone number quality

Simplified validation results

Validation result Meaning
Verified Phone number is valid and confirmed active
Invalid Phone number is invalid or unable to receive calls or SMS
Unable to verify Phone number may be valid but could not be conclusively verified

Confidence mapping

Experian confidence Validation result Merchant reason
Verified Verified Phone number verified
Absent Unable to verify Phone number appears valid but is not currently reachable
Unknown Unable to verify Phone number could not be verified
No coverage Unable to verify Unable to determine current network status
Unverified Invalid Invalid phone number format
Teleservice not provisioned Invalid Number may not be able to receive calls or SMS messages
Dead Invalid Number is no longer active

No validation result

If there was an API failure and therefore no validation result, the block will simply state that no result is available.

No email validation result available

Shopify

Additional features